These Terms & Conditions apply to reservations, accommodation and related services provided by The Cozy Cottage in Cox’s Bazar, Bangladesh. By confirming a reservation or staying with us, you acknowledge the terms applicable to your booking and stay. Specific booking conditions communicated to you at the time of reservation may also apply.
Reservations & Booking Confirmation
A booking is considered confirmed once The Cozy Cottage has accepted the reservation and any required booking conditions have been completed.
Guests are responsible for providing accurate information when making a reservation, including:
- Guest name and contact information.
- Requested check-in and check-out dates.
- Number of guests staying at the property.
- Any relevant accommodation requirements or requests.
Availability, room or cottage type, rates and special offers are subject to confirmation at the time of booking.
Rates & Payments
Accommodation rates may vary depending on the cottage, dates, season, availability, package or promotional offer. The applicable price will be communicated during the booking process.
Depending on the reservation, an advance payment, deposit or full payment may be required to secure the booking.
- Guests should use only payment methods approved by The Cozy Cottage.
- Any outstanding amount must be paid according to the conditions of the confirmed reservation.
- Guests should retain relevant payment or booking confirmation where appropriate.
Important: payment requirements communicated for a particular reservation form part of the conditions of that booking.
Cancellation, Changes & Refunds
Cancellation and refund eligibility may depend on the rate, package, booking method, notice period and other conditions communicated when the reservation is made.
If you need to cancel or change a reservation, please contact The Cozy Cottage as soon as possible.
Any applicable refund, cancellation charge, date-change condition or non-refundable amount will be determined according to the conditions attached to the relevant reservation.
Please also see our separate Return & Refund Policy for additional information.
Check-In & Check-Out
Check-in and check-out arrangements will be communicated as part of the booking or arrival information.
Guests are expected to arrive and depart within the applicable times unless an alternative arrangement has been agreed with The Cozy Cottage.
Early check-in and late check-out requests are subject to availability and may involve an additional charge where applicable.
Guest Identification
Guests may be asked to provide appropriate identification or information required for accommodation registration, security or applicable legal requirements.
The person responsible for the reservation should ensure that the booking information is accurate and that members of their group comply with applicable property rules.
Number of Guests
The number of people occupying a cottage or room must not exceed the occupancy agreed or permitted for the reservation without prior approval.
Please inform us before arrival if the number of guests changes. Additional guests may be subject to availability, occupancy restrictions and additional charges where applicable.
Children & Family Stays
Families are welcome at The Cozy Cottage. Parents, guardians or responsible adults are responsible for supervising children throughout their stay.
Children should not be left unsupervised in circumstances where doing so may create a safety risk to themselves, other guests or the property.
Guest Conduct
We want every guest to enjoy a peaceful and comfortable stay. Guests are therefore expected to behave responsibly and respect other guests, staff, neighbours and the property.
Guests should avoid:
- Excessive noise or disruptive behaviour.
- Harassment, threatening conduct or abusive behaviour.
- Activities that may endanger people or property.
- Illegal activity on or in connection with the property.
- Unreasonable interference with the comfort of other guests.
Serious or repeated misconduct may result in appropriate action being taken, including requiring a guest to leave where reasonably necessary.
Care of the Property
Guests are expected to use cottages, rooms, furniture, equipment and shared areas responsibly.
Please report accidental damage or a property issue to our team as soon as reasonably possible so that we can assist.
Where damage or loss results from deliberate action, misuse or unreasonable negligence, the responsible guest may be required to cover reasonable repair or replacement costs, subject to the circumstances.
Personal Belongings
Guests are responsible for taking reasonable care of their money, documents, electronics and other personal belongings during their stay.
If you believe an item has been lost at the property, please contact us as soon as possible. We will make reasonable efforts to assist in locating it.
Facilities & Services
We aim to keep advertised facilities and services available and in good working order. However, temporary interruptions may occasionally occur because of maintenance, weather, utility interruptions, technical issues or circumstances outside our reasonable control.
Where a significant issue occurs, we will make reasonable efforts to address it and assist affected guests.
Special Requests
Guests are welcome to tell us about special requests when making a reservation. We will make reasonable efforts to assist where possible.
Unless specifically confirmed by The Cozy Cottage, a special request should not be considered guaranteed.
Photography & Commercial Activity
Ordinary personal photography during a stay is generally part of the guest experience, provided it respects the privacy of other people.
Professional photography, commercial filming, events, promotional productions or other commercial use of the property may require prior permission from The Cozy Cottage.
Safety & Emergencies
Guests should follow reasonable safety instructions provided by The Cozy Cottage and exercise appropriate care while using the property and its facilities.
Any accident, safety concern, emergency or serious maintenance issue should be reported promptly so that appropriate assistance can be arranged.
Events Beyond Our Reasonable Control
Circumstances outside our reasonable control may occasionally affect accommodation or services. Examples may include severe weather, natural events, utility interruptions, government restrictions, transportation disruption or other unexpected events.
In such circumstances, we will make reasonable efforts to communicate with affected guests and manage the situation appropriately.
Website Information
We aim to keep information on our website accurate and useful. However, photographs, descriptions, availability, rates, offers and other information may change over time.
Images are intended to represent the property and guest experience, but individual rooms, views, furnishings or other details may vary where applicable.
Current booking details confirmed directly for your reservation should be relied upon where they differ from general website information.
Privacy
Personal information provided when contacting us, requesting accommodation or making a reservation is handled in accordance with our privacy practices.
Please read our Privacy Policy for more information about how personal information may be collected and used.
Changes to These Terms
The Cozy Cottage may update these Terms & Conditions from time to time to reflect changes in our services, booking practices, property policies or applicable requirements.
The latest general version will be available on this website. Terms specifically confirmed as part of an existing reservation may also be relevant to that booking.
Applicable Requirements
These terms are intended to operate alongside applicable laws and regulatory requirements in Bangladesh. Nothing in these terms is intended to exclude rights or obligations that cannot lawfully be excluded.
Questions About Your Booking?
If you have questions about these terms, a reservation, cancellation or your stay, please contact The Cozy Cottage. We’ll be happy to assist.