Privacy Policy

Information We May Collect

The information we receive depends on how you interact with The Cozy Cottage. When you contact us, enquire about availability or arrange a stay, we may receive information such as:

• Your name and contact details.
• Your email address and telephone number.
• Booking or accommodation enquiry details.
• Expected arrival and departure information.
• Number of guests and accommodation preferences.
• Messages, requests or other information you choose to provide to us.
• Information reasonably required to arrange or manage your stay.

Please only provide information that is relevant to your enquiry, booking or stay.

How We Use Your Information

We may use information provided to us to operate our accommodation services and communicate effectively with our guests. This may include using information to:

• Respond to enquiries and availability requests.
• Process, confirm and manage reservations.
• Communicate with you before, during or after your stay.
• Provide information about our cottages, facilities and services.
• Respond to questions, feedback, requests or complaints.
• Maintain appropriate administrative and business records.
• Protect our guests, property and business where reasonably necessary.
• Meet applicable legal or regulatory obligations.

We do not intend to use personal information for purposes unrelated to our legitimate accommodation and business activities without an appropriate reason.

Bookings & Payments

When you make or request a booking, certain information may be required to confirm and manage your reservation. Where payments are handled through a bank, payment provider or another third-party service, that provider may process payment information according to its own privacy and security practices.

Website & Technical Information

Like most websites, our website and the services used to operate it may process limited technical information when you visit. Depending on our website configuration, this may include information such as browser type, device type, IP address, pages visited, approximate access time and basic technical logs.

Such information may be used for website operation, security, troubleshooting and understanding how our website performs.

Cookies

Our website may use cookies or similar technologies that are necessary for website functionality or are introduced by services used on the website.

Cookies are small pieces of information stored by your browser. Depending on the website features in use, they may help remember preferences, support website functions, improve security or provide information about website performance.

You can usually manage or delete cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

Sharing of Personal Information

We do not sell or rent our guests' personal information. Information may, however, need to be shared in limited circumstances where this is reasonably necessary to provide our services or operate our business.

This may include:

• Service providers supporting our website or business operations.
• Payment or financial service providers involved in a transaction.
• Professional advisers where their assistance is reasonably required.
• Government, regulatory or law-enforcement authorities where disclosure is legally required.

Where third parties process information independently, their own privacy policies and terms may also apply.

How We Protect Information

We take reasonable steps to protect personal information under our control against unauthorized access, misuse, loss or disclosure.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. Guests should also take reasonable care when sending personal or confidential information online.

How Long We Keep Information

We aim to retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, for legitimate business administration, to resolve disputes or to comply with applicable legal, accounting or regulatory requirements.

Retention periods may therefore vary depending on the nature of the information and the reason it was collected.

Your Choices & Requests

If you have questions about personal information you have provided to The Cozy Cottage, you are welcome to contact us. Depending on the circumstances and applicable law, you may ask us to:

• Confirm whether we hold information relating to you.
• Correct information that is inaccurate or outdated.
• Update your contact or booking information.
• Delete information where we no longer have a valid reason to retain it.
• Stop sending optional promotional communications.

We may need to verify a request before acting on it, particularly where the request concerns personal or booking information.

Third-Party Websites & Services

Our website may contain links to external websites, social-media platforms or third-party services. Once you leave our website or use an external service, that provider's own terms and privacy practices may apply.

The Cozy Cottage is not responsible for the privacy practices or content of independently operated third-party websites.

Children's Information

Our accommodation may be enjoyed by families, but our website is not designed for children to independently provide personal information to us.

Where information about a child is reasonably required in connection with a family booking or stay, it should be provided by a parent, guardian or responsible adult.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

The latest version will be published on this page. We encourage visitors to review this page periodically if they would like to remain informed about our privacy practices.